Redbottom Fashion – Privacy Policy
Last Updated: June 11, 2025
At Redbottom Fashion Kenya (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.redbottomkenya.com) or make purchases from us. By using our services, you consent to the practices described herein.
1. Information We Collect
Personal Information:
- Contact details (name, email, phone number)
- Shipping/billing address
- Payment information (M-Pesa details, credit card numbers*)
- Order history and preferences
Automatically Collected Data:
- IP address, browser type, device information
- Cookies and usage data (pages visited, session duration)
- Location data (with consent)
*Note: Payment details are encrypted and processed securely; we don’t store full card numbers.
2. How We Use Your Information
We use your data to:
- Process orders and deliver products
- Personalize your shopping experience
- Send service updates (order confirmations, shipping notifications)
- Communicate promotions or new collections (with opt-out option)
- Improve website functionality and security
- Comply with Kenyan legal obligations
3. Sharing Your Information
We may share data with:
- Service Providers: Payment processors (e.g., M-Pesa), logistics partners (e.g., Sendy), and IT support.
- Legal Authorities: When required by Kenyan law or to protect our rights.
- Business Transfers: In mergers/acquisitions (customers will be notified).
We never sell your personal data to third parties.
4. Data Security
We implement measures including:
- SSL encryption for transactions
- Secure servers with restricted access
- Regular security audits
- PCI-DSS compliance for payment processing
5. Your Rights (Under Kenya’s Data Protection Act)
You have the right to:
- Access your personal data held by us
- Request correction of inaccurate information
- Delete your account/data*
- Object to processing for marketing
- Withdraw consent at any time
Submit requests via privacy@redbottom.co.ke. Response time: 14 days.
6. Cookies & Tracking
We use:
- Essential Cookies: For site functionality (e.g., cart retention)
- Analytics Cookies: To understand user behavior (Google Analytics)
- Marketing Cookies: For personalized ads (opt-out available)
Manage preferences via your browser settings or our Cookie Banner.
7. International Data Transfers
Data may be processed outside Kenya (e.g., cloud servers). We ensure all transfers comply with Kenyan data protection standards.
8. Children’s Privacy
Our services are not directed at persons under 18. We do not knowingly collect their data.
9. Policy Updates
We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.
10. Contact Us
For privacy concerns or data requests:
Email: info@redbottomkenya.com
Phone: +254 722 491223
