Redbottom Fashion – Refund & Returns Policy

Last Updated: June 11, 2025

Introduction
At Redbottom Fashion Kenya, we strive to ensure your complete satisfaction. If you’re not entirely happy with your purchase, our hassle-free returns policy allows you to return eligible items within 14 days of delivery.

1. Returns Eligibility

• Timeframe: 14 days from the delivery date.
• Condition: Items must be unused, unworn, and in original packaging with tags attached.
• Proof of Purchase: A valid receipt or order number is required.

Non-Returnable Items:

• Underwear, swimwear, and pierced jewelry (for hygiene reasons).
• Custom-made or personalized items.
• Items damaged due to misuse or altered after delivery.

2. How to Initiate a Return

1. Contact Us: Email returns@redbottom.co.ke with your order number and reason for return.
2. Return Authorization: We’ll provide a Return Authorization Number (RAN) and return instructions.
3. Ship Back: Securely package the item(s) and ship to:textCopyDownloadRedbottom Fashion Returns P.O. Box 12345 Nairobi, Kenya
4. In-Store Returns: Visit our flagship store at ABC Mall, Nairobi.

3. Refund Process

• Processing Time: 5-7 business days after we receive and inspect your return.
• Refund Method: Original payment method (e.g., M-Pesa, credit card).
• Deductions: Return shipping costs and original delivery fees are non-refundable.

Note: Sale/discounted items are eligible for store credit only.

4. Exchanges

Need a different size or color?

• Online Orders: Return the original item and place a new order.
• In-Store: Direct exchanges are available at our Nairobi location.

5. Damaged or Defective Items

Contact us within 48 hours of delivery at support@redbottom.co.ke with:

• Order number
• Photos/video of the defect
  We’ll arrange a free return and replacement/refund.

6. Return Shipping Costs

• Customer Responsibility: Return shipping fees are borne by the customer.
• Free Returns: We cover return shipping for damaged/defective items.

7. Contact Us

For questions or assistance:

• Email: support@redbottom.co.ke
• Phone: +254 722 491223 (Mon–Sat, 9 AM–5 PM )